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英语情景对话:住酒店时应该如何 check in?

英语情景对话:住酒店时应该如何 check in?

预定酒店时,为了避免尴尬,我们要学会一些基本的酒店相关的英语口语,今天,小编给大家整理了一些旅游相关的超实用英语口语示例,一起来看看吧!

 

Dialogue A  Complaint(处理投诉)

C=Front Office Clerk 前台服务员     G=Guest 客人

C:Good evening, Front Office. Can I help you?晚上好,这里是前台。有什么可以为您效劳?

G:This is Ms. Stevenson, Room 1827. I’ve just checked in and I’m not satisfied with my room. 我是1827房的史蒂文森小姐,刚入住的,我对房间不满意。

C:May I know what’s the matter?请问有什么问题吗?

G:The room is too noisy and my husband was woken up several times by the noise the baggage!I didn’t expect such things would happen in your hotel.房间非常的!我没料到你们酒店会发生这样的事情。

C:I’m sorry to hear that, Ms. Stevenson. I’ll try to arrange another quiet room for you .Please wait a moment.(after a while)。We do apologize for the inconvenience.很抱歉有这种事情,史蒂文森小姐。我立刻为您更换另一件更安静的房间,我们为给您带来的不便道歉。

G:That fine. Thank you.好吧,谢谢您。

C:You’re welcome, Ms. Stevenson. Your new room number is 1728 and here is your room key. My name’s Simon, and if there is anything else I can do for you, please don’t hesitate to call me.不客气,史蒂文森太太。这是为您新更换的房间1728的房卡。我叫西蒙,如果有什么我能效劳的,请尽管给我打电话。

 

 

Dialogue B  Check out

R:Good morning, sir .can I help you? 早上好先生,有什么可以帮到您?

G:Morning .l would like to check out. 早上好,我想办理退房。

R:Certainly. Can I have your name and room number? 好的!您可以告诉我您的名字和房间号码吗?

G:Thomas Dickson in Room 1218  托马斯.迪克逊 房间号码是1218.

R:A double room for two nights at 800RMB per/night, the meals that you had at the hotel are 250RMB….Here is your bill please check it.  一间双人房住两晚,每晚房费是800元,您在酒店餐厅的消费是250元。。。这是您的账单请您核对一下。

G: Sorry, l am not clear about this item.  不好意思,我对这项消费表示不理解。

R: Oh. This is for the phone calls you made from your room. 这是您从房间内拨打的电话账单。

G: But I didn’t make any calls. 但是我并没有拨打任何电话。

R:  Oh, just a moment. l’ll check it . l’m terribly sorry sir .we made a mistake.we will deduct it from you bill right away. 请您稍等一下我查一下。非常抱歉,是我们的失误,我立即从账单中扣除此项收费。

G:  It seems correct now .Can I pay by credit card?现在看起来账单是正确的了。

R :  Yes, Sir. We will cancel your pre-authorization and charge your bill by Credit Card.好的,先生。我们将会取消您之前刷的预授权再重新收取您的费用。

G:  Yes.好的

R :  Have a nice day! We hope to see you again!好的!先生。祝您有愉快的一天,我们期待能再次见到您!

 

怎么样,看完了这篇文章,大家是不是对住酒店相关的交际内容有了更多的积累了呢?喜欢就赶快收藏起来吧~

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