Lesson 1: Taking a reservation over the phone.
在第一部分中，您要学习如何通过向客人做自我介绍及如何用英语表达“早晨好”、“下午好”和“晚上好”这样的词语，您还要学
习如何表达日期及英语字母的国际无线电标准拼读方式。另外在这一课中您还可以学习及练习如何正确地称呼客人和“是”这个词汇
的正式用法。
在这一部分的对话，您要学习如何接受电话预定房间，请听酒店前台接待员利奥是如何
Leo: Hi, I’m Leo
接受杰克伟博中年但是未婚的女儿蒙纳
Mona: Hi, I’m Mona White
及蒙纳的父亲杰克伟博
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Jack: Hi, I’m Jack Webber.
现在让我们听接受电话预定房间的对话
Leo: Plaza Hotel, good morning. Leo speaking.
Mona: Ah yes, I’d like to book two rooms for myself and my father.
Could you tell me the cost of a single room per night?
Leo: Certainly. A single room is 120 dollars American, per night.
Mona: Fine.
Leo: And when would you like the rooms?
Mona: From the 25th to the 28th of September.
Leo: Arriving the 25th of September and leaving on the 28th? Three
nights?
Mona: That’s right.
Leo: Just a minute please.
我们一起来听听利奥是怎么接听电话的
Listen to Leo’s greeting with translation..
利奥： 早晨好，这里是广场酒店，我是利奥
Leo: Plaza Hotel, good morning. Leo speaking.
在英语中，在中午十二点之前我们问候对方时都可以说GOOD
MORNING, 而在中午十二点之后到天黑之前我们都可以说GOOD
AFTERNOON, 而在天黑之后到午夜十二点之前这段时间内，我们就要
说GOOD EVENING 了，请注意，您绝不可以把GOOD NIGHT 当作问
候语来使用，因为这个词组是人们在晚间表达再见的一种说法。请
和我一起来练习：
Good morning
Good afternoon
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Good evening
我们一起来听听利奥是怎么说的
利奥： 早晨好，这里是广场酒店，我是利奥
Leo: Plaza Hotel, good morning. Leo speaking.
在接听电话时，英语中比较正式地说明自己姓名的方式是在自己的姓名之后加上“SPEAKING”这个词，请听录音并跟着练习
Leo: Leo speaking
Mona: Mona speaking
Jack: Jack Webber speaking
现在请听新的一段对话，我会将这段对话翻译成汉语
蒙纳： 您能告诉我每个房间每晚的收费是多少吗？
Mona: Could you tell me the cost of a single room per night?
利奥： 没有问题，每个房间每晚的收费是一百二十美元。
Leo: Certainly. A single room is $120 dollars American, per night.
请注意听
利奥： 没有问题
Leo: Certainly.
在这里， CERTAINLY 是YES 的另外一种比较正式的说法，请注意
听并跟着重复
Certainly
Certainly
在称呼男性客人时，我们要在他的姓前面加上SIR 或者MR.而在称
呼女性客人时则要在她的姓前面加上MADAM 或者MS.请注意听并跟
着重复
Certainly, sir.
Certainly, Mr Webber.
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Certainly, madam.
Certainly, Ms White.
请注意收听下一段对话及翻译
利奥： 您要什么时候入住？
Leo: And when would you like the rooms?
蒙纳： 入住时间九月二十五日，离店时间为九月二十八日。
Mona: From the 25th to the 28th of September.
利奥： 入住时间九月二十五日，离店时间是二十八日，您一共
住三天，对吗？
Leo: Arriving on the 25th of September and leaving on the 28th?
Three nights?
蒙纳： 正确
Mona: That’s right.
利奥： 请稍后
Leo: Just a minute please.
在表达月和日的时候，我们是这样说的：THE SECOND OF JULY 或者
JULY SECOND,请注意听并跟着重复
The second of July
July second
好，接下来请听对话。请注意，在利奥的讲话之后会有一段间隔以
便您重复他的话
Leo: Plaza Hotel, good morning. Leo speaking.
Mona: Ah yes, I’d like to book two rooms for myself and my father.
Could you tell me the cost of a single room per night?
Leo: Certainly.
A single room is 120 dollars American, per night.
Mona: Fine.
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Leo: And when would you like the rooms?
Mona: From the 25th to the 28th of September.
Leo: Arriving the 25th of September and leaving on the 28th?
Leo: Three nights?
Mona: That’s right.
Leo: Just a minute please.